Compliance Checks errors

Missing Default Sales Taxes and Charges Template

• The compliance checks rely on the default sales taxes and charges template to retrieve the VAT rate and VAT category. During the onboarding process, each company must have a default template set up. This ensures the system has control over VAT settings.
• Note: This template can be removed after a successful onboarding process.

Rejection of B2B Compliance Checks

• For B2B invoices, additional buyer information is required. This includes:

  • Address: Must follow the structured format mentioned earlier.
  • VAT Registration Number or Other Buyer ID: If the VAT registration number is not available, another valid buyer ID must be provided.
• Failing to provide this information will result in the rejection of the compliance check.

Using different OTP in the "Get Production CSID" stage

• The user must use the same OTP during the whole onboarding cycle and if this OTP is expired he will have to create new OTP from Fatoorah platform

Using Real VAT number in the test environment

• The sandbox is the test environment in Fatoorah platform this environment has only one accepted VAT number which is '399999999900003'
• In case of using the simulation or the production environment the real VAT number must be used