Custom Software Development That Drives Your Business Forward.

Tailored solutions to solve your unique challenges, enhance operations, and unlock your full potential.
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Our Commitment to Your Success

At LavaLoon, we understand that your business relies on the continuous performance of your software. Our dedicated support and maintenance services ensure your Frappe applications remain up-to-date, secure, and optimized for peak performance. We're your long-term partner in maximizing your Frappe investment.

Comprehensive Support Services

Application Support: We provide expert support for all Frappe applications, including ERPNext, Frappe HR, Frappe Helpdesk, Frappe Insights, and custom-built apps.

Technical Support: Our team troubleshoots technical issues, resolves bugs, and provides guidance on using and configuring your Frappe applications.

Performance Optimization: We optimize your Frappe instances for speed and efficiency, ensuring smooth performance even under heavy load.

Security Updates and Patches: Security Updates and Patches: We keep your Frappe applications secure with regular security updates and patches, protecting your valuable data.

Frappe Cloud Support: We provide expert support for Frappe Cloud, assisting with setup, configuration, and troubleshooting.

Our Pricing
Our Service Level Agreements (SLAs)

Standard

  • An Account Manager

  • Services Available During Working Hours:

  • Choose the option that best aligns with your needs.

  • option 1 : 6 Monthly credit hours

  • option 2 : 10 Monthly credit hours

  • response and resolution time based on the issue priority

Enterprise

  • An Account Manager

  • Services Available During Working Hours

  • 16 Monthly credit hours offshore services

  • response and resolution time based on the issue priority

Premium

  • An Account Manager

  • Available 24/7

  • 25 Monthly credit hours offshore services

  • response and resolution time based on the issue priority

Always There When You Need Us
For mission-critical applications, we offer 24/7 support, ensuring that assistance is always available, regardless of time zone or day of the week. Our dedicated team is ready to respond to your urgent needs and keep your business running smoothly.
Rapid Response to Critical Issues
We understand that critical issues can arise unexpectedly. Our emergency fix services provide rapid response and resolution for urgent problems, minimizing downtime and ensuring business continuity.
Monitoring and Maintenance
We offer proactive monitoring and maintenance services to prevent issues before they impact your business. Our team continuously monitors your Frappe instances, identifying and resolving potential problems, performing regular backups, and ensuring optimal performance.

“Why Choose” LavaLoon for Your ERPNext Implementation?

Flexible Support Plans
We offer customizable support plans to fit your specific needs and budget.
Frappe Experts
Our team has deep expertise in all aspects of the Frappe ecosystem.
Proactive Approach

We proactively monitor and maintain your systems to prevent problems.

Fast Response Times
Our SLAs guarantee quick response and resolution times.
24/7 Availability
We offer round-the-clock support for mission-critical applications.
Ensure the continued success of your Frappe applications with LavaLoon's support and maintenance services.
Explore Support Plans, Contact Us for a Customized Quote!

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