Frappe Helpdesk

Why Frappe Helpdesk?

Agent and Customer Portals

Dedicated portals for easy ticket submission and management.

Customizable SLAs

Define and track service level agreements for timely responses.

Automated Assignment Rules

Route tickets to the right agents automatically.

Knowledge Base

Empower customers with self-service resources and reduce ticket volume.

Canned Responses

Save time with pre-written replies for common queries.

LavaLoon: Your Frappe HelpDesk Implementation Partner

Seamless Frappe HelpDesk Implementation with “LavaLoon”

Setting up and configuring a new helpdesk system can be time-consuming. LavaLoon's experts provide comprehensive support, ensuring a smooth and efficient Frappe Helpdesk implementation tailored to your specific needs.

Installation and Configuration

We'll set up Frappe Helpdesk on your chosen platform (Frappe Cloud or self-hosted) and configure it to match your workflows.

Data Migration

Seamlessly transfer your existing ticket data to Frappe Helpdesk.

Customization and Branding

Tailor the look and feel of your helpdesk to match your brand.

Training and Support

We provide training and ongoing support to help your team use Frappe Cloud effectively.

Production Setup and Hosting

Choose from various hosting options, including Frappe Cloud, self-hosting, or LavaLoon's managed hosting services.

Setting Up Frappe Helpdesk

A Quick-Start Guide

Choosing Your Deployment

Frappe Cloud (for hassle-free setup) or Self-Hosting (for greater control).

Populating Your Helpdesk

An overview of the Frappe Helpdesk workspace, highlighting key sections: Master Data (Tickets, Teams, Agents, etc.), SLA and Assignment Rules, and Dependent Meta.

Adding Users

Creating user accounts and assigning roles and permissions.

Accessing Your Helpdesk Portal

How to access the agent and customer portals.

Know everything about our features.